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TERMS AND CONDITIONS FOR PURCHASE VIA GREENLACES.SE

Green Laces sells goods through greenlaces.se to private individuals and companies in Sweden and worldwide with personal or corporate identity numbers. To shop with us in Sweden, you must be 18 years of age or old and have a valid Swedish ID for parcel shipments. If you are under 18 years of age, you need to have received consent for your purchase from your guardian. For card purchases where the customer is a minor, the proxy is responsible for the card.

You can easlily order by clicking Add to cart and by doing so you add the products you want to the shopping cart. When you're done, click Go to checkout. We offer free shipping when buying over 1000 SEK and always free returns within Sweden. For orders from other countries the customer must pay for any returns. Call or email us if you run into trouble. Our customer service is open weekdays 12-18 and we respond as quickly as we can.

Phone: +46 8-641 11 14
E-mail: info@greenlaces.se

Check your order

Check your order, your address details and choose the shipping option and payment method you want. If you want to pick up the goods in our shop on Hökens gata 7 in Stockholm, you are more than welcome to do so. Select the option "Pick up in store". If you choose this option, you will not have to pay any shipping fee. We'll let you know when your items are in the store for you to pick up.

Payment is made as follows:
* Card payment or invoice through SVEA.
* Swish.

Card details are not stored and all card information is sent through an encrypted connection directly to the bank.

Are you a member of Djurens Rätt or any other animal right's organisation? Beautiful! If so you have 5% discount on our range. Email us your membership number and you will get the code you need to receive the discount.

Once you have completed the order, you have accepted our terms of purchase and at the same time agree that the name and personal or corporate identity number are registered in our customer register. A purchase agreement is only made when we confirm the order by sending an order confirmation to your email address. We reserve the right to change an order if for any reason it is not possible to deliver the order to you.

Delivery time and shipping

We know that you want your product fast and we work hard to keep delivery times as short as possible. Many of our brands are designers who manufacture their shoes/bags in collections twice a year. Green Laces gets a unique set of shoes and this also means that we basically never get stock filling of these particular goods. If such a product is out of stock, there is therefore a risk that we will not get refilled. Yes, you guessed it! You have to make the move when you fall in love – don't wait too long to order.

Slightly wider brands, such as Vegetarian Shoes, have a basic range that we can order from regularly. Please ask us if it is not clear in the store.

Normal delivery time with DHL is 3-4 business days.

You will receive e-mails when your package is on its way to you.

Unclaimed packages

Packages that are not picked up within two weeks are automatically returned to Green Laces. This means that you will have to pay return shipping plus a handling fee (currently 250 SEK) for uncollected packages.

Consumer Purchase Act

Purchase through greenlaces.se is governed primarily by the The Act on Distance Contracts and Off-Premises Contracts and the Consumer Purchase Act. More information about your rights and obligations as a consumer can be found at the Swedish Consumer Agency, www.konsumentverket.se.

Approved for F-tax and our corporate registration number is 556826-4518, VAT SE556826451801

Misprints

We reserve the right to make printing errors, sell outs and obvious mispricing on the site and we reserve the right to refuse orders.

RIGHT OF WITHDRAWAL, RETURN AND COMPLAINT

If the goods you purchased for any reason do not meet your expectations, you should of course return them. You have full right of withdrawal and right to exchange for 14 days. Send us an email where you state your order number and also please write a note to tell us why you want to return the goods. It helps us manage your exchange faster, generally get better and thus giving you even better service next time. Please also carefully fill in the return form that comes with your order and put it in the package you return to us. You will then receive a shipping number from us that you take with you to the nearest DHL agent. The agent takes care of the label and sends the package in return to us. Note that customers outside of Sweden will be charged for the return shipping fee. Be careful about the items you want to return, pack them well and do not remove any labels. If the goods are visibly used and/or if the original packaging is damaged, the return will not be accepted. If the original packaging is damaged or taped on, we will charge 250 SEK. As soon as we have checked and approved the return package, we will refund the money.

The refund is for security reasons made to the same card/account from which the original payment was made. In the event of a refund of card purchases, your card will be credited using a unique reference number that identifies the transaction. Your card information has not been saved by Green Laces.

Goods from our outlet, i.e. goods purchased at a reduced price, are not covered by the offer of free return, but you are allowed to take care of the return yourself in such cases, or buy a return shipping label from us.

Note! Returns may not be sent for cash on delivery – these will not be remitted by Green Laces.

The return is sent to

Green Laces
Hawk's Street 7
116 46 Stockholm

Contact details for returns and complaints

E-mail: info@greenlaces.se
Phone: +46 8-641 11 14

Complaints

If you think that there is a manufacturing defect on your purchased goods and that is why you are not satisfied with an item, please inform us quickly. Please email pictures and an explanation so that we can quickly get an understanding of the problem. We want to do our utmost to make you satisfied and we will of course comply with current consumer legislation.

INVOICE SVEA

When you pay via SVEA invoice, you shop safely and easily. You never have to provide your card details, and always pay after you have received your order.

• Always get your order before you pay
• Payment time - always at least 14 days
• You never have to provide card details
• Always 14 days right of withdrawal in accordance with the Distance and Sales Act*
• Download your invoices fromsvea.com
• Possibility of partial payment**

payment terms

The credit period for this purchase is 14 days from the invoice date. Traders may, when indicated at checkout, be offered a credit period of 30 days from the invoice date. The invoice will be sent in connection with the delivery..

A reminder fee applies in case of non-payment. If you have shopped for under 60 SEK there will be 29.00 SEK, and if you have shopped for 60 SEK or more, 60,00 SEK in reminder fee will be added. A default interest rate of 2,50 % plus the applicable reference rate will also be added. If no payment is made thereafter, the claim may then be submitted for collection management where additional collection costs may apply.

Credit check

At the time of purchase, a credit check is carried out which in some cases involves the taking of a credit report. You will then receive a copy of the credit report by post.

Conversion of invoice into a flexible partial payment

Once you have received your invoice, instead of paying the full invoice at once, you can be offered to pay a lower amount and thus apply to turn your invoice into a flexible partial payment. This means that you pay at your own pace with at least 50 SEK per month. The apron for a purchase of SEK 10,000, SEK 195 in administrative fee, 10.68% variable rate and payment over 12 months is charged by a SEK 29 per avi.

For the conversion of your invoice into a flexible installment, the followinggeneral termsand conditions apply. Hereyou will also find information on Standardized European Consumer Credit Information.

Personal data management

Personal data is handled in accordance with applicable legislation. SVEA processes personal data primarily for the purpose of carrying out identification, customer analysis, credit control, marketing and business development, including transfer to specially selected partners or to states outside the EU/EEA area. Social security numbers are used as customer numbers for customer management purposes. See SVEA'sdata protection policyfor a more detailed description of SVEA's personal data processing.

* Applies to consumer purchases and not to all goods and services, e.g. air travel, events and custom-made goods.

** Partial payment is currently only offered to private individuals.

If you have any further questions or concerns, please call SVEA on +46 8-514 931 13. If there is a dispute between you and SVEA that we are unable to resolve, you can contact the Swedish National Board for Consumer Complaints Box 174, 101 23 Stockholm, phone.:+46 8-508 860 00.

Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm

Org No: 556737-0431. www.klarna.se